If you have an urgent need to attend the surgery, then every effort will be made to provide an appointment with a health care professional within 24 hours. Should you wish to see a specific GP, we will be happy to make an appointment with the GP of your choice, but it may be necessary to wait longer than 24 hours for this appointment.

All requests for home visits should be made before 11am. The receptionist will ask you for some details of the problem to allow the doctor to assess the urgency of the visit. A doctor or nurse will phone you back to assess your condition. Please remember home visits are time consuming and should only be requested when medically necessary. We would ask you to attend the surgery where ever possible. Please do not ask for repeat prescriptions during home visits.

If you are suffering with any of the following symptoms chest pains, breathing problems or severe abdominal pain, please make sure that you tell the receptionist.

We aim to offer routine appointments within 48 hours, however we can pre-book appointments up to 2 weeks in advanced. We have telephone and face to face appointments available. 

Routine appointments are usually 10 minutes. If you feel as though your appointment may take longer than this or need to discuss more than one problem, please notify the receptionist at the time of booking. 

We apologise for delays which may occur during surgeries. These usually occur because a patient has particularly complicated problems which take longer to resolve. We will try and keep you updated with waiting times where necessary, but we kindly ask for your patience on such occasions.

If so, you can book your appointment now by contacting us.

Access Services are an extension of our usual service, it is not a walk-in service, and you will need to make an appointment through the practice reception. The service gives you more flexibility in where, when and how you use local health services. It helps those who struggle to get to the doctors during the week because of work and family commitments.

NOTE: Whilst you may not get to see your own doctor during these hours, and it may not be at your own practice location, the GP or Nurse you see will have access to your medical record, subject to your consent.

APPOINTMENTS ARE AVAILABLE:

Monday to Friday - Daytime & Evenings

Saturday and Sunday - Daytime

Bank Holidays – Daytime

APPOINTMENT TYPES:

Face to Face – You will see a clinician in person and be required to go to the service location

Telephone Consultation – You will be called by one of our clinicians during your appointment time. This will be from a withheld number and you will not be required to go to the service location unless offered at the time

The practice counts on your co-operation to inform us and cancel if you are unable to attend so that the appointment may be offered to another patient. If you regularly fail to attend appointments then you may be removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

Click here for information about our out-of-hours arrangements.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form